FAQs

Please make sure that the Bluetooth function of your robot cooking machine and your phone is turned on and that your phone is not connected to other devices.

Restart your phone TOKIT, and robot cooking machine, and try to bind again. If the problem persists, restart the device and phone and try again, or contact our technical support team.

Yes, if you buy the robot cooking machine on TOKIT, we will provide you with a full range of customer service, including technical support, product consultation, repair, and return services.

The TOKIT team's working hours are Monday to Friday, 9:00 am to 6:00 pm. During this period, you can contact us through the TOKIT official website, customer service hotline, or email service@tokitglobal.com.

TOKIT's all-in-one kitchen appliance is made of high-quality stainless steel, which is both corrosion-resistant and high-temperature resistant, ensuring the durability and stability of the product.

Stainless steel has good anti-oxidation properties, which can effectively prevent rust and corrosion and keep the surface of the equipment clean and hygienic.

In addition, stainless steel also has excellent mechanical properties, which enables TOKIT's all-in-one kitchen appliance high-temperature to withstand working conditions in high-pressure and high temperature environments, ensuring the safety and reliability of the product.

We do not accept any unconditional returns and refunds after 30 days of delivery. However, the warranty service is still valid for products under normal use.

If the kitchen robot cooker is found to be faulty after 30 days of delivery, you should contact us and we will repair or replace the product.

Please stop using the kitchen robot cooker immediately and disconnect all power connections. Do not attempt to repair it yourself to avoid safety risks. Contact our customer service team and we will provide repair or replacement services.

The main difference between the TOKIT Omni Cook Advanced Set and the Basic Set Chef Robot is usually the included accessories and functions. Specific differences may include:

Some accessories: TOKIT premium sets often include more accessories and add-ons, such as extra blades, blenders, steam baskets, or special cooking containers, while the basic set may only include the essential accessories.

Functionality: Premium sets have more accessories, so they can achieve more cooking functions, such as slicing food, whipping cream, and making low-temperature slow-cooked dishes.

Design: Premium sets have more sophisticated designs, are blender and food processor combos, use higher-grade materials, or have more modern exterior designs.

Price: TOKIT premium sets are usually more expensive than basic sets because they include more features and accessories.

The life of TOKIT's Chef Robot will be affected by a variety of factors, including the design of the cooking robot, the quality of the materials, the frequency of use, and the care and maintenance of the Chef Robot. Generally, a good-quality cooking robot can be used for 5 to 10 years or even longer.

The TOKIT cooking robot weighs 15 pounds (about 6.8 kilograms), which is relatively light for an integrated kitchen appliance.

Such a weight makes it easy for users to move the device around the kitchen or store it when needed.Compared with traditional multi-functional kitchen appliances, TOKIT's cooking robot not only ensures the stability of the device and the complexity of built-in functions, but is also easier to move and carry.

However, when moving kitchen appliances frequently, you should be careful to avoid falling or hitting them to protect the function and appearance of the device.

Blender and food processor combo: TOKIT cooking robots usually have the functions of blending and food processing, which can be used to make soups, sauces, condiments, etc.

Juicing and crushing: It can make juice, smoothies, and rich sauces.

Cutting and slicing: Cooking robots have cutting and slicing functions, which can be used to process vegetables, fruits, and meat.

Cooking and heating: TOKIT cooking robots have cooking and heating functions, and the cooking process can be completed directly in the device, such as cooking noodles, steaming, and stir-frying.

Steaming function: Vegetables, fish, and other ingredients can be easily steamed.

Preset programs: Cooking robots can preset programs for a variety of common recipes, which is convenient for users to quickly select and use.

First, make sure that the Bluetooth function of the phone and the smart food processor is turned on, and the distance between the phone and the smart cooking robot is within the recommended range.

Second, check whether the device is fully charged or plugged in. Make sure the device is in pairing mode and there are no other interfering signals nearby.

Third, try to restore the cooking robot to factory settings and try pairing again.If the problem persists, please contact our technical support team.